DIGITALLY DRIVEN WORKSPACES, Pandemic as deadly as never, struck the world starting from Wuhan, China, and then gradually spread its legs all around the globe, adversely affecting millions of lives. With this, the world came to a temporary state of stagnancy along with major labor and economic crisis that has now got people confined in their homes. But to keep the productivity still going, digitally-driven workspaces entered the arena to play its part.
The digital transformation of workspaces is indeed a revolution and a holistic change that took a crisis like the deadly pandemic, to come into the limelight. It has completely changed the way organizations work and has also laid a hand in operating the motto of ‘work from home’ easily.
Digital platforms bring together vast communities of customers and partners including developments. They create markets of enormous scale and efficiency at the same time. Digitally driven workspaces boost work effectiveness and supports new work styles and patterns. Additionally, employee expectations have changed. They now want to work how they choose- anytime, anywhere and on any device they’d like. That’s why it’s more important than ever to empower every employee with digital tools that give them seamless and secure access to services they need to be productive with.
New age technology like Artificial Intelligence, Operational DIGITALLY Character Recognition, and Robotic Process Automation will evidently be at the heart of the new normal. In fact, in the coming time’s customer experiences in the new normal look particularly to be working smoothly. The extensive digitization that’ll take place, as a result of which more promptly responding intuitive offices will have to come into the picture.
Even during the post-COVID-19 era, this transformation DIGITALLY will need to continue. The focus will be on the three key points of informing, educating, and encouraging customers to shift to digital channels early on so as to ensure customer efforts and experience, with an intention to carry on and improve.
The digital solutions that companies and places of work DIGITALLY are coming up in the days are not just temporary measures. But actually the building blocks of what will be the new normal and will empower business to take a leap into a more enhanced customer experience strategies that are backed by powerful digital tools and tech support.
Isha Smriti
City- Patna, Bihar
Isha is an aesthete when it comes to word wizardry and literature. She also has a keen interest in reading both fictional and non-fictional story writings.
